Chargeback Officer

The Chargeback Officer is a full-time, on-site role based in Baghdad, responsible for managing and resolving chargeback cases across card payment channels. This role involves reviewing disputed transactions, gathering and validating supporting documentation, and submitting timely and accurate chargeback responses in accordance with card scheme rules and internal policies. The Chargeback Officer monitors chargeback queues, tracks case statuses, and maintains clear records to support audit, compliance, and reporting requirements. Daily tasks include communicating with internal teams and external stakeholders, such as banks, merchants, and cardholders, to clarify issues, prevent losses, and improve dispute-handling processes. The role also contributes to identifying patterns of fraud or operational issues, recommending improvements to reduce dispute volumes, and enhancing the overall customer experience.